A grievance lands
We help you acknowledge it, plan a fair investigation and keep communication calm.
Employee relations Laois
Employee Relations Help When You Need It Most
One poorly handled grievance can damage your reputation and your team. Brennan Work Solutions gives retail, hospitality and small service operators clear ER guidance when a difficult shift becomes a serious workplace issue.
You don't need a permanent HR department. You need the right next step.
Practical ER support
Advice shaped around shifts, customers and small teams.
A disciplinary issue grows
Get scripts, meeting plans and outcome letters before a rushed decision creates more risk.
A team stops working well
We address conflict on the shop floor, in the kitchen or across a cleaning crew.
Disciplinary procedures retail
Disciplinary Procedures That Stand Up to Scrutiny
Retail and hospitality issues rarely wait for a convenient appointment. A missing stock concern, repeated lateness or a serious conduct complaint needs a measured response.
We keep the process usable for a small business in Port Laoise. Every step has a purpose.
Get step-by-step advice1
Clarify the concern and preserve the facts
We help separate direct evidence from hearsay, set an investigation scope and identify any immediate safety or staffing concern.
2
Plan the investigation meeting
Use a clear invitation, suitable questions and a record of the employee's response. We advise on timelines and who should attend.
3
Prepare a fair disciplinary hearing
Get practical guidance on notice, representation, suspension and the documents needed for a hearing under the principles of S.I. No. 146/2000.
4
Record the outcome and next action
We shape outcome letters, appeal arrangements and follow-up steps so the decision is clear to everyone involved.
Calm conversations protect working relationships.
Staff conflict resolution training
Conflict Resolution Before It Spreads
A personality clash can turn into missed handovers, tense service and resignations. We give managers a practical route back to a workable team.
- Informal resolution frameworks for early conversations and clear boundaries.
- Professional mediation for disputes in kitchens, retail floors and cleaning crews.
- Manager coaching in de-escalation, active listening and accurate notes.
Small changes can reset a team.
HR support hospitality Midlands
Equip Your Managers to Handle Difficult Conversations
Short workshops fit around opening hours and busy rotas. Managers practise the words they need before a real incident lands.
Short and practical
Built for busy managers
Focused sessions work around shift changes, service periods and limited cover.
Real incidents
Role-play that feels familiar
Work through café, pub and shop scenarios without putting a live employee on the spot.
Useful takeaways
A manager's toolkit
Leave with conversation scripts, meeting checklists and a simple record-keeping guide.
Hover or focus a card to see what managers take away.
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Employee relations Laois
How We Resolved a Multi-Branch Disciplinary Crisis
An independent café group had simultaneous grievances across two locations. Brennan Work Solutions provided on-site investigation support and coached the owner through fair hearings.
Every matter was resolved without tribunal proceedings, followed by a new ER handbook for both branches.
2
branches supported through one difficult period
Don't Let Employee Issues Escalate
Call when a situation arises. Early advice saves time, money and stress for small businesses across Port Laoise, Laois and the Midlands.